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Cannabus®
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Refund & returns

Fair, plain-language refunds for every order.

This policy applies to everything bought from Cannabus — online, over WhatsApp, or through a trade account. It works alongside the Consumer Protection Act 68 of 2008.

Cooling-off period

Change of mind — 5 working days

For distance sales (placed online, by email or over WhatsApp) you may cancel an order in writing within 5 working days of delivery and return the goods for a refund, as provided in the Consumer Protection Act.

  • • The goods must be unopened, unused and in their original packaging.
  • • Return shipping is at your cost, unless we delivered the wrong item.
  • • Refunds are processed to the original payment method within 7–10 business days of us receiving and inspecting the return.
  • • Goods made to your specifications (for example, cut-to-length fabric or custom hempcrete quantities) are excluded from change-of-mind returns.

Defective goods

6-month quality warranty

If a product is defective, unsafe or not as described, you may return it within 6 months of delivery for a replacement or full refund — we cover the return shipping.

  • • Contact us first so we can assess the fault and issue a return reference.
  • • Send photos of the item and packaging where possible; it speeds up the assessment.
  • • If a fault appears within 6 months, we presume it existed at delivery unless we can show otherwise.

Damaged in transit

Report shipping damage within 48 hours

Check your parcel on arrival. If something arrived damaged or a parcel is short, tell us within 48 hours of delivery.

  • • Keep the box, inner packaging and waybill — the courier may need to inspect them.
  • • We will replace or refund damaged items, including shipping costs, once the claim is confirmed with the courier (BobGo or our other partners).

Trade & bulk orders

Hempcrete, fabric and wholesale terms

Bulk and project orders are quoted individually and confirmed in writing. Those orders follow the terms in the quotation.

  • • Hempcrete materials and building blocks are batch-tested and non-returnable once delivered to site, unless defective.
  • • Fabric orders are supplied to the specification on your quote; verify quantities and colourways on delivery.
  • • Wholesale stockists: agreed shelf-life and rotation terms apply as per your trade agreement.

How refunds are paid

Back to the original payment method

Refunds go back the way you paid — PayFast card payment, Instant EFT or bank transfer. We do not refund to a different account.

  • • Card payments: 7–10 business days, depending on your bank.
  • • EFT: 3–5 business days once we have your bank confirmation.
  • • Delivery fees are refunded only where the return is due to our error or a defective item.

Not eligible

What we cannot refund

A few categories are excluded for hygiene, safety or customisation reasons.

  • • Opened or used cosmetics and body products, for hygiene reasons.
  • • Goods marked "final sale" or supplied free of charge as samples or gifts.
  • • Items damaged through misuse, or where care instructions were not followed.

Contact us about a refund

Start a return, report a problem or check the status of a refund through any of these channels. Include your order number or waybill so we can find your purchase quickly.

Facility
OR Tambo International Airport, Kempton Park, Gauteng, 1622

Trading hours Monday to Friday, 08:00 – 17:00 SAST. We acknowledge refund requests within one business day.